Reference

Terms That Govern Your Account on ball888

Using ball888 means you accept the terms set out here — covering account eligibility, wallet use, and how we handle disputes.

Eligibility by regionAccount wallet rulesbKash, Nagad, Rocket conditionsDispute processPolicy updates
ball888 Terms That Govern Your Account on ball888
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to dispute a transaction, or need to request account data, use one of the channels below. Our support team handles legal and account queries and will route your request to the right person.

Team online

Live Chat

Open the chat widget from any page in the lobby. Describe your legal or account query and our team will respond directly. Available for account holders in supported regions.

Email Support

Send your query with your registered account details to our support address. Legal and account-related requests are handled separately from general help tickets.

Account Help Centre

Log into your account and navigate to Help in the account menu. From there you can submit a formal request about terms, wallet disputes, or account access issues.

HOW WE HANDLE YOUR DATA

Data Handling, Cookies, and Account Security

We collect only what we need to run your account — your registration details, wallet identifiers for bKash, Nagad, or Rocket, and transaction records. We do not sell your data to third parties. Here is how we manage the key areas.

Data Retention

We keep your account and transaction records for as long as your account is active and for the period required by applicable regulations. You can request a summary of what we hold by contacting support.

Cookies

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Every login triggers an OTP sent to your registered mobile number. We use SSL encryption across all pages. If you suspect unauthorised access, change your password immediately and contact support.

Requesting Changes

To update your registered details, correct wallet information, or request deletion of your account data, submit a request through the Account Help Centre or email support with your account ID.

Common Questions About Our Terms

These are the questions we hear most often about eligibility, data, and account rights. If yours is not here, reach us through live chat or the Help Centre.

You must be of legal age in your jurisdiction and in a region where online gaming is permitted under local law. Eligibility depends entirely on your local regulations and the eligible regions we serve.

Yes. Submit a data request through the Account Help Centre or email support with your account ID. We will provide a summary of the personal and transaction data we hold for your account.

Wallet identifiers are retained for the period required by applicable regulations, then deleted. We do not use your bKash, Nagad, or Rocket details for any purpose other than processing your deposits and withdrawals.

Contact support via live chat or email with your transaction reference number. Legal and financial disputes are escalated to a dedicated review team separate from general account support.

We post the updated version on this page and note the revision date at the top. Continuing to use your account after the update date means you accept the revised terms.

We do not sell your data. We share only what is required to process payments through bKash, Nagad, and Rocket, and what applicable law or regulation requires us to disclose.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.